Orders typically ship via USPS within 1-2 business days. You will be provided with a tracking number once order has been processed for shipping. If there are any delays, you will be notified promptly.
For local customers, orders may be picked up at our Chicago, IL warehouse but you MUST make an appointment. Please go ahead and pay for your order plus shipping (if less than $50 order). Once you pick up your order, your prepaid shipping cost will be refunded at that time. Make sure that you make a note on your order that you would like to schedule an appointment to pick up.
Due to the handmade and personal nature of our products, we do not accept returns at this time. All sales are final. If you have any complaints or concerns, please feel free to contact us to discuss it. Constructive complaints are important to us as they help us improve.